At Euro-Reef, Inc., we handle all warranty related issues directly with the end user, so if you have registered your product with us and have a warranty related inquiry, please e-mail us at:support@euro-reef.com or call on our new toll free "Registered User" support line at 1-877-HEY-EURO (or dial 1-877-439-3876) M-F 9 a.m. to 5 p.m. PST. *Before you call, please be sure to have your product serial # available for the support representative as they will need this to provide you with the best service possible.

Please click here to register your Euro-Reef product online.

Euro-Reef, Inc, Product Warranty:

All Euro-Reef products have a 1 year limited warranty. If you believe you have a defective part, DO NOT CONTACT YOUR DEALER!! Contact our support department at support@euro-reef.com so we can troubleshoot the problem with you. If it is determined that service will be required, we will provide you with an RMA# and instructions for shipping the item.**

Euro-Reef, Inc. requires that you return any parts in question for inspection before a warranty replacement is authorized.

Once we have received the part at the factory, we will send you a replacement as soon as we can verify that the part is in fact defective. As always, our goal is to provide a FAST turnaround so that you are back in business ASAP. If we determine that the part is not defective but has failed due to improper use or maintenance (for example: a pump that has seized up with calcium deposits due to improper maintenance) we will contact you with options for factory service.

**Items received without RMA’s may be discarded!!

Back-up Parts:

Euro-Reef parts and accessories are available on our Factory Direct Online Store. We suggest that key operational parts such as pumps & impeller assemblies be purchased as backups to avoid filtration downtime during routine maintenance or an unforeseen event

 


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